Being In-The-Know
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We have the answers. If you don’t see what you’re looking for here, give us a call at (888) 372-3278. A Customer Experience Coordinator will be happy to give you the information you need.

Frequently Asked Questions 

Canter has proudly and expertly served customers since 1948.

Generac was the first to engineer affordable home standby generators, along with the first engine developed specifically for the rigors of generator use. They are now the #1 brand of home backup generator use.

A backup generator is a perfectly installed system that runs on liquid propane or natural gas and operates automatically to keep your home's electronics, appliances and heating and cooling systems up and running during a power outage.

When a Generac home backup generator senses a power outage it immediately and automatically turns on and delivers backup power to your home. When utility power returns, the generator shuts itself off and returns to standby mode.

We carry the full line of residential Generac generators and will recommend the one that best serves your needs.

The average cost of a fully installed generator system is $12,000 - $20,000. This includes the generator, full installation, permitting, and a personalized project manager.

Yes, there are a variety of financing options.

Typically, it takes 45-60 days from the point of purchase to when the system is fully installed. Upgrades to the natural gas line, if your generator will be powered by natural gas, and if upgrades are necessary to accommodate a larger load, will also influence timing.

Our Call Center hours are from 8 a.m. - 5 p.m. daily EST. Our 24-hour emergency hotline is (888)372-3278.