Over 20 years ago our founder, Ken Canter made a promise: “Every customer will receive the satisfaction, happiness and comfort of knowing that no matter what happens, they will never have to worry about losing power again”.
From the moment you become a Canter Power customer, the Peace of Mind Protection Plan guarantees you never have to worry about losing power again.
The Peace of Mind Protection Plan includes automatic scheduling of maintenance, repairs and service to your generator, and our Inconvenience Guarantee in the unlikely event that you’re ever out of power.
And the best part about the Protection Plan? It’s included for the first two years. Beginning in the third year, the plan is offered at a small monthly fee and continues to provide you with round-the-clock assurance that if anything goes wrong, you’re covered.
For ten years, The Peace of Mind Protection Plan provides all recommended protective service and maintenance to secure the longevity of your generator investment, whether you are home or away.
Our teams monitor your generator to ensure it is working properly. If a problem is detected, we will proactively address it before a power outage happens.
We provide accommodations for customers throughout the life of their generator system. If for any reason, you experience a power outage we pay for your hotel stay.
We pioneered the 10 year equipment warranty in the residential generator industry. Now, Canter Power Systems Peace of Mind Protection Plan provides all of the recommended protective services and maintenance to secure the longevity of your generator investment.
Just like any car or lawn mower, all standby generators need maintenance and failure to complete preventative maintenance will void your warranty.
The Peace of Mind Protection Plan provides you with assurance that all scheduled maintenance services are covered, including firmware updates. Your generator will always have up-to-date service from certified repair technicians, and all parts, labor and travel are included in the Protection Plan.
We now provide 24/7 remote monitoring through the 4G LTE cellular network for all customers covered by the Peace of Mind Protection Plan.
Our full time Canter Care team is immediately alerted if there is a change in your generator’s status, and we can remotely address any issues with direct detailed insights in to your generator’s critical information.
If a repair is needed,
we’ll take care of that for you!
At the heart of our Peace of Mind Protection Plan is our exclusive Inconvenience Guarantee.
From the moment you become a Canter customer, if at any time you experience a loss of power, we will reimburse you up to $150 per night for expenses to stay in a hotel until your power is restored.